Do you Offer International Shipping?
Yes! Foxy Originals can be shipped anywhere in North American, Europe, Asia and Australia. For shipping costs, please submit an order through foxyoriginals.com and someone from Foxy’s Customer Service team will contact you about shipping options and cost. If you would like to inquire about the cost of shipping before you place your order, please email firstname.lastname@example.org.
Does Foxy Originals Offer a Print Catalog?
Yes, Foxy Originals creates two catalogs a year that can be sent to any wholesale customer upon request.
How do I change my Foxy Originals Account Details?
If you have signed up for an account with Foxy Originals, you can log into your account anytime and change your account information.
Please note that email addresses cannot be changed online. To update email information, please email us at email@example.com and we can delete/set up a new account for you. Alternatively, you can create a new account yourself.
Can I ‘Mix and Match’ or Design My Own Piece of Jewelry?
All Foxy jewelry is sold ‘as is’. While we are currently unable to customize individual orders, we are always looking for your feedback and exciting new ideas. Feel free to share your thoughts and ideas with us. Your suggestions might help us design our next collection!
Is your Entire Collection on your Website?
Foxy Originals carries a large number of collections, best sellers and ‘Foxy Favorites’ that are available on our website. Occasionally, items are temporarily sold out or may have been discontinued. If there’s a particular item you’d like to inquire about, please check with us at firstname.lastname@example.org. Were constantly updating our site with fabulous new pieces, so check back often!
Where Can I Find a Store Near Me that Carries Originals Jewelry?
Foxy Originals are sold in more than 600 stores worldwide. To find locations closest to you click on the ‘retailers’ section of our website and use the search function there. Our Retailers hand-pick the Foxy pieces they carry, so selection may be limited. If you are looking for a specific piece not available through a Retailer near you, we recommend you check our on-line store.
How Will I Know If I am Receiving a Complimentary Item with my Order?
Occasionally, we’ll include a complimentary item with orders that meet a minimum total order amount. Such complimentary items are subject to change without notice, and are included with only those orders that meet the minimum, after discounts. You will be notified when you check out if you are receiving a fabulous free gift!
How Do I Know If My Order Will Be Taxed?
Sales Tax is applied to Canadian orders only, with the specific tax amount varying by Province. US and International orders are not taxed.
Canadian orders are charged in Canadian Dollars and US and International orders are charged in American dollars.
What Types of Payment are Accepted Online?
Foxy Originals accepts VISA and MasterCard only. Sorry, we do not accept cash or Amex.
Can I Place an Order Over the Phone?
We encourage you to order online for the fastest possible service, but please feel free to call in your order as well.
Foxy orders can be placed Monday through Friday, 9:00 am – 5:00 pm, Eastern Standard Time by calling us at 416-439-0887 or toll-free 1-866-GET-FOXY (438-3699).
Please be aware that orders shipped outside of Canada may be subject to local duty and customs fees. Such charges are not covered by Foxy Originals and will be the sole responsibility of the account holder. In certain circumstances, packages may be held at customs. This is beyond our control but we can be contacted to help launch an investigation. Please reach our Customer Service team at email@example.com. The shipping times for International orders will vary by country. Foxy Originals cannot guarantee delivery dates on International orders.
How Long Will My Foxy Originals Order Take?
Once you complete the checkout process, we get right to work to get your jewelry to you as quickly as possible.
Processing an order generally takes 1-7 business day(s) from time of order for all items that we have in stock. There may be a slight delay if an item is out of stock; in these cases, a friendly Foxy Originals Customer Service Representative will notify you by email.
What is Foxy Originals Return Policy?
Shop Foxy with confidence! We pride ourselves on creating and producing jewelry of the highest quality, and maintain these high standards by complying to strict regulations. Our jewelry and all its components meet North American safety standards, and are both nickel and lead-free.
In the case where you are unsatisfied with your purchase, we will gladly exchange or refund the item(s).
Can I Exchange My Order?
If you aren’t completely in love with your Foxy Originals piece and would like to exchange it for another, please contact us within 7 days of its receipt. Email us at firstname.lastname@example.org detailing the item(s) being returned along with your original order number. We will provide an authorization form and instructions on how to send back the jewelry. Jewelry must not be worn and must be sent back in its original packaging. Once your original Foxy jewels have been received we will happily ship out your replacement piece(s). Only exchanges from foxyoriginals.com orders will be accepted.
Will I Receive a Confirmation Once I Have Placed My Order?
Once your order has been placed, you will receive two emails from Foxy Originals. The first email will confirm your order number, while the second email will contain a tracking number once your package is on its way to you.
Where is Foxy Originals Jewelry Made?
All Foxy Originals jewelry is made in Toronto, Ontario where it is assembled by a skilled team of craftspeople. By producing locally, we keep jobs at home and can guarantee that our jewelry is made in a positive work environment. Everything is made at our head-office and is shipped directly from our facility.
How Can I Reach Someone Regarding My Web Order?
Please email us at email@example.com.
Can I cancel My Order??
If you would like to cancel your order, please call Foxy Originals as soon as possible at 1-866-GET-FOXY and speak to a customer service representative. Be sure to have your order number handy when you call.
We’ll be able to cancel your order if it has not shipped yet, but once an order has left our facility it cannot be cancelled. We generally ship your Foxy jewels one day after receiving your order, so the sooner you let us know you need to cancel, the better!
How do I Care for my Foxy Originals Jewelry?
Foxy’s versatile designs are durable enough be your everyday favorites and keep shining through even the busiest of lifestyles! And they’re low maintenance – keeping them clean and dry preserves their sleek matte finish.
For the longest lasting look, we recommend removing Foxy products before swimming, bathing, cleaning, and applying cosmetics or perfume. Chemicals in cosmetics, swimming pools and some cleaning agents may damage metals and the finish on our pieces. We also recommend you store your jewelry in a cool, dry place. Exposure to excessive humidity, moisture, or light will cause your jewelry to tarnish. Even storing pieces individually in zip-lock bag will do the trick!
To keep your Foxy jewelry sparkling like new, treat yourself to a Foxy cleaning cloth on your next order.
Why is My Jewelry Tarnishing?
Tarnishing is a normal process caused by oxidization and moisture from air and even sunshine. If you store your sterling silver jewelry in open air, you expose it to air and humidity, which can both cause it to tarnish. To reduce tarnishing, we recommend you keep all of your silver jewelry in the air tight protective bag provided with your order.
What is Foxy Jewelry Made of?
All of our Foxy Originals jewelry is made of pewter and is coated in silver, 14 karat gold, bronze or gunmetal. It is all made in Canada and is lead/nickel free. Click here to follow the creation of one of our fabulous jewels from concept to completion.
What is Pewter?
Pewter is identified as the fourth most precious metal in common use.
All of the pewter Foxy uses is lead and nickel free.
Is Foxy Originals Head Office Open to the Public?
Our Toronto headquarters is not open to the public, but we’ve created a behind-the-scenes peek at how our jewelry is made.
If you have any questions or concerns regarding our jewelry or customer service issues, please contact us.
Shipments within North America: $8 flat rate, ground service
Shipments within North America over $75 include FREE SHIPPING
International orders: We use either Canada Post Expresspost or small packet air service. Select countries have been added to our shipping list. If you are shipping to a country not on the list, an email will be sent to you following your order with the shipping costs for that country.
Shipments should reach you within two weeks of order confirmation. The accuracy of the shipping address is the responsibility of the purchaser. Please ensure that you indicate any pertinent information required to deliver the package in a timely manner, including company name, apartment numbers and buzzer numbers. If there is a change in the shipping address, please notify us within 24 hours of placing the order. If a package is returned due to an error in the shipping information provided by the purchaser, you will be responsible for the charges to reship.
We pride ourselves in creating and producing jewelry of the highest quality, complying by strict regulations. Our jewelry and its components meet all North American safety standards, and are nickel-free and lead-free.
We want to ensure that your purchases are made with confidence. In the case where you are unsatisfied with your purchase, we will gladly arrange for an exchange or refund.